Privacy Policy
RELIA HOMECARE – PRIVACY POLICY
Effective Date: December 23, 2025
Relia Homecare (“Relia,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://reliahomecare.com, contact us, or receive services from us.
1. INFORMATION WE COLLECT
We may collect the following types of information:
A. PERSONAL INFORMATION
– Name
– Address
– Phone number
– Email address
– Emergency contact information
– Date of birth
– Identification information (when required for services or billing)
B. HEALTH INFORMATION
– Medical history relevant to care
– Diagnoses, care needs, and limitations
– Medication information
– Physician or provider details
– Care plans and service records
C. INSURANCE AND BILLING INFORMATION
– Insurance provider name
– Policy and group numbers
– Authorization details
– Billing and payment records
D. WEBSITE INFORMATION
– IP address
– Browser type
– Pages visited
– Form submissions
(Cookies may be used for basic website functionality and analytics.)
2. HOW WE USE YOUR INFORMATION
We use your information to:
– Assess eligibility for services
– Create and manage care plans
– Provide personal care and skilled nursing services
– Coordinate care with caregivers, nurses, physicians, and facilities
– Schedule visits and communicate with you or your representatives
– Submit insurance claims and process payments
– Meet legal, licensing, and regulatory requirements
– Improve our services and website operations
3. HEALTH INFORMATION & HIPAA-STYLE PROTECTIONS
Relia Homecare safeguards health information in accordance with applicable privacy laws and generally follows HIPAA privacy and security principles.
We limit access to health information to authorized staff and contractors who need the information to provide care, manage operations, or handle billing.
Health information is used and disclosed only as permitted by law and client consent.
4. DISCLOSURE OF INFORMATION
We may share your information with:
– Caregivers, nurses, and clinical staff involved in your care
– Physicians, hospitals, or healthcare providers for coordination of care
– Insurance companies, Medicaid, waiver programs, or third-party payers
– Authorized family members or legal representatives
– Government agencies when required by law
– Business associates or service providers (billing, software, compliance),
who are required to protect your information
We do NOT sell your personal or health information.
5. CLIENT RIGHTS
You have the right to:
– Request access to your personal or health information
– Request corrections to inaccurate information
– Request restrictions on certain uses or disclosures (subject to law)
– Request confidential communications
– Receive a copy of this Privacy Policy
Requests must be made in writing and may be subject to verification.
6. COMMUNICATIONS
By providing your contact information, you consent to receive communications related to:
– Care coordination
– Scheduling
– Billing and insurance
– Service updates
Message and data rates may apply. You may opt out of non-essential communications by contacting us.
7. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, loss, or misuse.
Despite safeguards, no system is 100% secure. By using our services, you acknowledge and accept this risk.
8. WEBSITE COOKIES AND TRACKING
Our website may use basic cookies or analytics tools to improve functionality and user experience. These tools do not collect sensitive health information.
You may disable cookies through your browser settings.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. RECORD RETENTION
We retain personal and health information for as long as required by law, licensing insurance, and operational needs, and then securely dispose of it.
11. CHILDREN’S PRIVACY
Our services and website are not intended for children under 13 without parental or legal guardian involvement. We do not knowingly collect information from children without proper authorization.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
13. Contact Information
If you have questions, requests, or concerns regarding this Privacy Policy, contact us:
Relia Homecare
– Website: https://reliahomecare.com
– Phone: 404-630-1202
– Email: support@reliahomecare.com
– Address: 625 Beaver Ruin Road #A, Lilburn, GA 30047